Delivery & Returns

    Delivery & Returns

    We want ordering from Freya Beauty & Skin Clinic to be straightforward. Below you’ll find our delivery, returns, refunds and faulty-item information.

    Delivery

    Delivery Charges

    Delivery charges are shown at checkout before you complete your order.

    Where free delivery is available, the qualifying amount will be displayed on the website or at checkout.

    free delivery on orders over €100

    Dispatch Times

    Orders are normally prepared for dispatch on working days.

    Orders placed after 12pm on Friday, or on a Saturday, Sunday or Public Holiday, will normally be processed on the next working day, subject to stock availability.

    During busy periods such as Christmas and New Year, dispatch and delivery may take a little longer.

    Delivery Times

    Delivery times vary depending on the destination and delivery service selected.

    Estimated delivery times shown at checkout are a guide only and may be affected by:

    • public holidays
    • customs clearance
    • remote locations
    • courier delays
    • unusually busy periods

    If we are unable to dispatch your order within a reasonable timeframe, we will contact you with an update and, where appropriate, offer the option to cancel for a refund.

    International Orders

    International orders may be subject to:

    • import duties
    • local taxes
    • VAT
    • customs charges

    These charges are the responsibility of the customer.

    Large or unusually heavy orders may incur additional shipping charges. If this happens, we will contact you before dispatch.

    Brand Shipping Restrictions

    Some brands may only be available for delivery within Ireland due to supplier or distribution agreements.

    If an item cannot be shipped to your location, this will be shown at checkout or we will contact you after your order is placed.

    Delivery Address

    Please check your delivery address carefully before completing your order.

    We cannot take responsibility for delivery problems caused by incorrect or incomplete address information supplied at checkout.

    Missing or Delayed Parcels

    If your order has not arrived within the expected timeframe, contact us at:

    hello@freya.ie

    Please include your order number and delivery address.

    Some couriers require a waiting period before a parcel can be formally investigated as lost. We will help you with the process where required.

    Returns

    Changed Your Mind?

    Under Irish and EU consumer law, eligible online purchases can generally be cancelled within 14 days of receiving the goods.

    Returned items must be:

    • unused
    • unopened
    • in their original condition
    • in their original packaging

    Some products cannot be returned once opened, particularly where hygiene or health protection is involved.

    Items That May Not Be Returnable

    The right to change your mind may not apply to certain goods, including:

    • personalised or custom-made products
    • products with a short shelf life
    • sealed hygiene or personal-care products once opened
    • other items excluded under applicable consumer law

    How to Return an Item

    Before returning an item, contact us at:

    hello@freya.ie

    Unless the item is faulty or we have agreed otherwise, return postage is the responsibility of the customer.

    Please return items to:

    Freya Beauty & Skin Clinic
    Frederick House
    New Row
    Naas
    Co. Kildare
    W91 T9DD
    Ireland

    We recommend using a tracked postal service and keeping proof of postage until your refund has been completed.

    Refunds

    Once your return is received, we will inspect it.

    If the item meets the return conditions, the refund will be issued to the original payment method.

    We aim to process approved refunds within 7 working days of receiving the returned goods.

    Your bank or payment provider may take additional time to show the refund on your account.

    Exchanges

    If you would like a different item, contact us and we will let you know whether an exchange is available.

    Where an exchange is not possible, you may need to return the original item for a refund and place a new order.

    Faulty, Damaged or Incorrect Items

    If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at:

    hello@freya.ie

    Please include:

    • your order number
    • a description of the problem
    • photographs of the product
    • photographs of the packaging where relevant

    We will review the issue and advise you on the next step, which may include a replacement, repair or refund depending on the circumstances and your consumer rights.

    Contact Us

    For delivery, return or refund questions:

    Freya Beauty & Skin Clinic
    Frederick House, New Row, Naas, Co. Kildare, W91 T9DD

    Email: hello@freya.ie
    Phone: 083 480 8672 / 045 874 451