Health, Hygiene & Salon Policies

Client Health, Hygiene & Booking Policy

Health, Hygiene & Salon Policies

Freya Beauty | Naas, Co. Kildare

Welcome to Freya Beauty. Your comfort, safety, and satisfaction are always our top priorities.
To ensure the highest standards of hygiene, professionalism, and care, we ask all clients to review the following important policies before attending an appointment.
By booking with us, you agree to these terms and guidelines.

Hygiene & Safety Standards

  • All tools, equipment, and treatment areas are thoroughly disinfected and sanitised between every client.

  • Disposable materials are used wherever possible, and fresh towels and linens are provided for each service.

  • Our therapists are fully trained and certified in health, hygiene, and infection control.

  • We operate under strict professional salon protocols to protect both clients and staff at all times.

Patch Testing Policy

To protect your safety and prevent allergic reactions, patch tests are required for the following treatments at least 24–48 hours prior to your appointment:

  • Waxing

  • Tinting (brow/lash)

  • LVL Lash Lifts

  • Brow Lamination

If you are new to Freya Beauty or it has been more than 6 months since your last patch test with us, a repeat test will be required.

Tanning Patch Test

A patch test is recommended for all new tanning clients or those with sensitive skin.
We offer testing for both Vita Liberata and Lusso Tan solutions.

Age Policy

We do not provide treatments for anyone under 16 years of age.
Proof of age may be requested at the time of booking or on arrival.

Appointment Policies

To ensure fairness, clarity, and smooth running of our salon, we kindly ask all clients to review and agree to the following:

Cancellations & Fees

  • A minimum of 24 hours’ notice is required for cancellations or appointment changes.

  • Cancellations made with less than 24 hours’ notice or missed appointments will incur a fee of up to 50% of the treatment cost.

  • This policy helps us respect our team’s time and offer appointments to other waiting clients.

Deposits & Refunds

  • A non-refundable deposit is required to secure your booking.

  • Cancellations with more than 24 hours’ notice may transfer the deposit as a credit toward a future booking (but not as a refund).

  • Deposits are forfeited for cancellations made within 24 hours or for no-shows.

Payments

  • All services must be paid in full on the day of your appointment.

  • Unpaid balances may be referred to a third-party collection service if necessary.

Agreement to Terms

By booking an appointment at Freya Beauty, you confirm that you have read, understood, and agreed to these terms and conditions.

Why These Policies Matter

These policies are in place to:

  • Protect our clients’ health and safety

  • Maintain fairness and professionalism

  • Ensure we can continue delivering the exceptional care and service our guests expect

Pricing Notice

Our pricing reflects our ongoing investment in our team’s education, advanced products, and client care.
Prices may be adjusted without prior notice to reflect rising costs and industry standards.

Before Your Appointment

To help us provide the best possible experience and results:

  • Arrive 5–10 minutes early, especially for facials or consultations.

  • Please avoid wearing makeup before facial treatments.

  • Wear loose, comfortable clothing for massages, body treatments, or tanning.

  • Refrain from sunbed use or tanning for 24 hours before waxing, peels, or skin treatments.

  • Avoid caffeine or alcohol before advanced facials or microneedling.

Aftercare Advice & Treatment Safety

Facials / Peels / Microneedling

Your skin may be more sensitive after treatment. To protect it:

  • Avoid direct sunlight, heat, exercise, saunas, or steam for 24–48 hours.

  • Do not use exfoliants or active ingredients (such as retinol, retinoids, Vitamin C, glycolic acid, lactic acid, salicylic acid, mandelic acid, AHAs, BHAs, or peels) for several days before or after treatment unless otherwise instructed.

  • Clients using oral or topical retinoids (e.g., Roaccutane, Retin-A, Differin, or Tretinoin) must discontinue use for at least 6 months before microneedling or chemical peels, as this can cause severe skin reactions.

  • Always use broad-spectrum SPF 30+ daily after any facial or advanced treatment.

  • Do not apply makeup for 24 hours unless advised it is safe to do so.

Important: Failure to disclose the use of retinoids or active acids may lead to adverse skin reactions. Freya Beauty cannot be held responsible for complications arising from undisclosed medication or home skincare use.

Waxing

To protect your skin before and after waxing:

  • Avoid active skincare products (such as retinoids, glycolic acid, lactic acid, salicylic acid, Vitamin C serums, or any chemical exfoliants) for at least 5–7 days before and after waxing.

  • Clients taking oral retinoids (e.g., Roaccutane) cannot be treated until 6 months after completing medication, as waxing may cause skin tearing or damage.

  • Do not use sunbeds, saunas, hot showers, or exfoliation for 24 hours before or after waxing.

  • Avoid tight clothing immediately after your appointment.

  • Gently exfoliate 2–3 days after treatment to prevent ingrown hairs.

LVL Lashes / Brow Lamination

To maintain beautiful results and prevent irritation:

  • Keep the treated area completely dry for 24–48 hours.

  • Avoid steam, saunas, swimming, and oil-based products around the eyes and brows.

  • Do not use retinol, acids, or exfoliating skincare near the eye/brow area for several days before or after your appointment.

  • If you have any eye infections, conjunctivitis, or contagious conditions, please reschedule your appointment.
    These treatments cannot be performed while the area is inflamed or infected.

Spray Tanning

To achieve a flawless, even tan:

  • Before your appointment:

    • Shower and exfoliate the night before.

    • Arrive with clean, dry skin, free of makeup, perfume, deodorant, lotions, or oils.

    • Avoid shaving or waxing on the same day as your tan.

    • Wear loose, dark clothing after your appointment — no leggings, jeans, tight tops, socks, or runners.

    • Tinting or waxing must be done at least 24 hours before tanning.

  • After your tan:

    • Avoid showering, sweating, or applying any products for 8–10 hours while the tan develops.

    • Use a gentle, sulphate-free wash when rinsing and pat dry afterward.

    • Moisturise daily with an oil-free lotion to extend your glow.

    • Avoid long baths, swimming, or exfoliating until you’re ready for your next tan.

Disclaimer: The final tanning result depends heavily on correct skin preparation and aftercare. Freya Beauty cannot be held responsible for uneven or patchy results caused by incorrect prep, use of incompatible skincare, or wearing tight clothing after your appointment.

Consultations Available

Not sure which treatment is right for you?
Book a Skin Consultation with one of our experienced therapists.
We’ll assess your skin, discuss your goals, and recommend the best treatments and homecare routine for you.

Contact Us

Freya Beauty Skin Clinic
📍 Frederick House, New Row, Naas, Co. Kildare, W91 T9DD
📞 083 480 8672 / 045 874 451
📧 hello@freya.ie

Thank You

We appreciate your understanding and cooperation.
These policies help us maintain the highest standards of care, hygiene, and professionalism — ensuring every client enjoys a safe, relaxing, and rewarding experience at Freya Beauty.

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