Terms & Privacy

Freya Beauty – Terms & Privacy Policy

Last updated: May 2025

Welcome to Freya Beauty, located at www.freya.ie. These Terms and Conditions (“Terms”) govern your use of our website and services, and form a legally binding agreement between you (“you”, “your”) and Freya Beauty (“we”, “us”, “our”).

By accessing or using our website, you confirm that you are over 18 years of age and that you agree to these Terms. If you do not accept them, please do not continue to use the site or our services.

Business Information

Freya Beauty
Fredrick House, New Row, Naas, Co. Kildare, W91 T9DD
📞 083 480 8672 | 045 874 451
📧 hello@freya.ie

Opening Hours:

  • Monday: 10:00am – 6:00pm

  • Tuesday to Friday: 11:00am – 9:00pm

  • Saturday: 9:00am – 3:00pm

  • Sunday & Bank Holidays: Closed

Privacy Policy (GDPR-Compliant)

We are committed to protecting your privacy under EU GDPR and Irish Data Protection legislation. We only collect, store, and use your personal data to deliver our services to you and to improve your experience.

What We Collect:

  • Your name, email, phone number and appointment history

  • Payment details (processed securely through third-party providers)

  • Communications with us (e.g., emails, appointment reminders)

How We Use It:

  • To book, confirm, and manage your appointments

  • To send service updates and reminders

  • To process online orders or payments

  • To comply with legal obligations

We will never sell your data. You have the right to access, rectify, or delete your data at any time. To exercise your rights, please contact hello@freya.ie.

Booking & Cancellation Policy

  • Appointments must be secured in advance. New clients may be asked to prepay a €100 booking fee, which is non-refundable unless cancelled with at least 24 hours’ notice.

  • Cancellations or changes made less than 24 hours before the appointment will result in forfeiture of the deposit or a €50 cancellation fee.

  • No-shows or repeated late cancellations may result in restrictions on future bookings.

  • Reminder emails and texts are sent 7 days and 48 hours before appointments.

Ethics Policy

We understand emergencies arise. If you cannot attend due to a serious issue (e.g. medical emergency, bereavement), we may waive cancellation charges at our discretion. The following are not considered valid exceptions:

  • Last-minute changes to your schedule

  • Forgetting your appointment

  • Minor illness such as cold or flu

  • Responding to automated SMS reminders

We ask for honesty and courtesy to allow us to serve all clients fairly.

Payment Policy

  • Payment is due on the day of treatment. We accept Visa, MasterCard, and cash (no cheques or American Express).

  • Any unpaid services will be subject to immediate cancellation of future bookings and possible legal action.

  • Product and service prices are subject to change without notice.

Online Store Terms

Orders & Payments

  • By placing an order, you confirm you are 18 or older.

  • Payments must be completed via the checkout system before delivery.

  • All prices are in Euro (€) and include VAT, unless stated otherwise. Delivery costs are calculated at checkout.

Delivery & Returns

  • Orders are shipped via An Post or courier.

  • You may return unopened, unused products within 14 days in line with Irish consumer rights. Email us at hello@freya.ie before returning any item.

Errors & Availability

  • We do our best to ensure product and pricing information is accurate, but errors may occur. We reserve the right to cancel any order affected by a pricing or stock error.

  • All sales are subject to stock availability. If a product is unavailable, we may offer a substitute or refund.

Intellectual Property

All content on our website (text, images, logo, trademarks) is the property of Freya Beauty or licensed to us. You may not copy, reproduce, or modify any content without written permission.

Limitation of Liability

To the extent permitted by law, Freya Beauty excludes all liability for any direct, indirect, incidental or consequential loss or damage resulting from your use of our website or services, except as required under Irish law or EU regulation.

Dispute Resolution

We aim to resolve any disputes amicably. Please contact us at hello@freya.ie. Where disputes cannot be resolved informally, they will be subject to the jurisdiction of the Irish courts, under Irish law.

Changes to These Terms

We may update these Terms at any time. Any changes will be posted on this page with the updated date. Continued use of the site indicates your acceptance of the new Terms.

Contact Us

For any questions about these Terms or your rights under GDPR, please contact:
📧 hello@freya.ie
📞 083 480 8672