Shipping policy

Standard international shipping availability once our normal services resume:
We can currently only offer the following international shipping methods:

Ireland

  • Standard International Delivery ( 2-11 Working Days) - €14.99
  • Express International Delivery (2-7 Working Days) - €24.99

All EU Countries, plus Canada, Mexico, New Zealand, Norway, & United States

  • Standard International Delivery ( 3-17 Working Days) - €14.99
  • Express International Delivery (2-11 Working Days) - €34.99

Rest of the World

  • Express International Delivery (2-11 Working Days) - €34.99

Country Restrictions:

If upon checkout there is no delivery option to choose from, this means we cannot currently ship to your country due to problems with parcels clearing customs including:

Afghanistan, Australia, Belarus, Brazil, Cambodia, China & Macau, Malaysia, Lebanon, Albania, India, Iran, Iraq, Israel, Italy, North Korea, Spain, Syria, Cuba, Sudan, Saudi Arabia, Russia, Turkey & Ukraine.

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Due to agreements with certain brands, the following shipping restrictions are in place.

The below cannot be shipped outside of the UK and Ireland:

  • Environ
  • Revitalash
  • Medik8
  • Dermalogica

The below can only be shipped to England, Wales & Scotland:

  • Eminence
  • Image Skincare
  • DMK

The below cannot be shipped outside of Europe:

  • SkinCeuticals
  • Totally Derma
  • La Roche-Posay

The below cannot be shipped outside of the UK:

  • Skinade Full Size
  • Advanced Nutrition Programme Food Intolerance Test
  • Avene

Delivery Policy

Important Delivery Information

  • Orders placed after 2pm Friday, on a Saturday, Sunday or Public Bank Holiday will be dispatched on the following working day (subject to stock availability).
  • During the Christmas and New Year period it might take longer to dispatch your order.
  • In the event of delivery not being possible within 14 days (UK) of receiving the order, we will undertake to keep you informed of any changes and give you the option to cancel the order and receive full refund of monies paid.
  • If an item is out of stock we will aim to contact you within 5 working days of your order being placed. We may offer alternative items or inform you of the date that we expect the missing item(s) to be back in stock.
  • The majority of orders will arrive within the delivery times stated above, however, please allow at least 10 working days for UK delivery & 25 working days for international delivery before contacting us, as we are unable to investigate with couriers until this time has passed.
  • Freya Beauty cannot accept responsibility on all orders, including express international orders for delays caused by unforeseen circumstances, such as customs clearance or busy holiday periods. In these instances, the original shipping costs cannot be refunded.
  • If a parcel is deemed lost we will not be able to offer a replacement until 10 - 25 working days after the shipping date depending on the country posted to, subject to customers completing a non-receipt form. If a parcel is lost, we are not able to offer a straight refund, we will however send out a replacement. Any goods not received within the above timescales must be reported to Freya Beauty in writing 25 working days from the date of dispatch.
  • In the instance where tracking information shows a parcel has been delivered, however the customer claims it has not been received, Freya Beauty must be notified in writing within 10 working days from the couriers delivery date. Please note we cannot accept responsibility after this time frame due to courier regulations regarding the compensation for lost parcels.
  • Please ensure the delivery address provided at checkout is correct. We cannot be held responsible for failed deliveries whereby the address provided by the customer is not accurate. If a delivery fails due to a customer supplying an address incorrectly, we will not re-send or refund the order until the original parcel has been returned to our premises.
  • The products you order will be delivered to the delivery address you give when you placed your order, however, if you are a new customer placing an order for the first time we reserve the right to post only to the billing address provided should this differ from the delivery address.
  • Upon receipt of your order you may be asked to sign for the parcel received in good condition. If a parcel appears to be damaged in any way DO NOT accept the delivery and notify us immediately.

Important International Delivery Information

  • Due to delivery time scales to the Qatar, South Africa & United Arab Emirates, all orders to the these countries must be sent on express delivery charged at £29.99.
  • Any bulk / large quantity orders outside the UK may be subject to additional shipping charges, if the parcel exceeds our shipping weight limits. A member of our team will contact you to advise on the cost of shipping if this is the case.
  • We always aim to ensure European / Worldwide and express orders are delivered within the above time scales, however we cannot accept responsibility for delays caused by unforeseen circumstances, such as remote locations (e.g. offshore islands), customs clearance or busy holiday periods. In these instances, the original shipping costs cannot be refunded.
  • Orders delivered to countries outside of the UK may be subject to import duties and taxes (including VAT). Face the Future has no control over these charges and these are the responsibility of the customer. If you have any queries on this, please email Hello@Freya.ie prior to placing your order. For full details on this please click here to read our terms and conditions.